We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Your return package must be postmarked within 30 days after the date you received your package. Returns postmarked after 30 days from the date you received your package will not be accepted.

• Currently, we do not offer the provision of a return shipping label. Therefore, the responsibility for returning the item lies with the customer, and the associated return delivery costs must be coordinated by the customer directly with the chosen courier service.
• In case of your package being damaged, missed or incorrect, you MUST provide a picture and explanation within 24 hours of receiving the package, while applying for a return in the return center. If the return is approved, we will provide the return address and procedure will be provided.

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  Damages and issues

  In case of your package an item being damaged, missed or you received an incorrect item, please register it while providing a photo through  Return Center in 24 hours and the CS representative will contact you immediately to process your application.

  If the return is approved, we will provide the return address together with the details.

  If we confirm it to be the fault of JUSTME or the courier, we will try to manage the process without any additional costs.

• Refunds 

  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  If approved, the refund will be processed following the method you selected.

  Please remember it can take some time for your bank or credit card company to process and post the refund as well.